Delivery 2017-05-24T10:39:36+00:00

Payment & Delivery

How to order

ACCESSORIES can be purchased online or by calling 01353 361843.

A very small number of items are available to pre-order, as they are limited stock items, advance payment will be taken to ensure that the item is reserved for you.

HANDMADE FURNITURE can be purchased online, when we receive your details we will contact you within 24 hours to confirm and check your requirements, and where applicable discuss paint colours/upholstery. Alternatively, you can call our orderline 01353 361843 to discuss your requirements.

Payment

Our payments are all processed via PayPal, we therefore accept PayPal, and all credit and debit card payments via PayPal.

Our website will allow a deposit of 50% to be made to confirm your order, our general turnaround/lead time on new bespoke items is 4-5 weeks. At any point you can then check your order and make any additional payments. We will notify you that your item is ready for delivery so balance payments can be made before we deliver any goods. Please note full payment must be made before delivery.

Shipping Information

We understand that your goods must be delivered in perfect condition, which is why we take so much care and attention when designing our packaging. We pride ourselves on our customer service and aim to dispatch all orders promptly, subject to stock availability.

Standard Delivery is 2 to 5 days from the date of dispatch for accessories and around 4-5 weeks for furniture, and orders are processed the same or next working day depending upon the time of day it is received.

Below you will find all of our delivery charges*.

*Please note that additional charges will apply for some Northern Territories, Scottish Highlands and Islands, Northern Ireland, Isle of Man and Channel Island addresses.

Standard Delivery Charge on accessories and household items. Goods will be sent via Royal Mail First Class or Interlink Express – £5.95.

Furniture Delivery and Heavy items – from £49 Delivery Charge. Please use our postcode look up at checkout.

MAINLAND ENGLAND £49 delivery charge
CB CAMBS postcode £10 delivery charge
SOUTH WEST ENGLAND £75 delivery charge
WALES £59 delivery charge
SCOTLAND (MAINLAND) £75 delivery charge
HIGHLANDS AND ISLANDS Please contact us for delivery rates to your location.

Collection from our workshop address is Free of Charge.

Returns Policy

We truly hope that you are happy with your item but if for any reason you are not, you may return it to us within 7 working days of receipt. Please contact us at elyfarmhousefurniture@gmail.com to ask for the return and explain the reason for the return and you will be given the returns address. Please note, the item must be returned to us in the condition that it was sent to you, so please ensure the product is packaged as you received it so it does not get damaged in transit, unfortunately, we cannot cover the returns cost. To ensure the return comes back to us safely we advise that you ask for a proof of postage receipt.

Bespoke Terms & Conditions

Furniture Delivery Information

Delivery dates are not guaranteed but we will do our utmost to ensure goods are delivered within the stated time scale. Prior to delivery you will be offered a delivery day based on our carrier’s availability in your area. If you cannot accept the date offered this might delay your delivery. Our carrier will call approximately two days prior to the agreed delivery date to confirm the day and an estimated time. The customer must be available at the address to sign and acknowledge receipt and acceptance of the furniture. We reserve the right to charge for storage costs and redelivery if we have to store your furniture or bring it back because you have been unable to accept delivery. In the instance where the customer cannot accept delivery in the given timescale we will be forced to charge storage at £30 wk in most cases.

Access

It is your responsibility to ensure that the furniture you have ordered will fit into your home. It is very important that you carefully measure where the piece is going to go and if there are any tight corners, narrow staircases and doorways.

Acceptance of Order

Your order becomes binding as soon as we receive your paperwork & deposit. The bespoke furniture you order will be made specifically for you in accordance with the instructions and specifications you have given us. It is your responsibility to check all details and aspects of your order are correct – particularly when we send you your order acknowledgement and that the goods are suitable for your requirements, including measurements, dimensions, access & delivery.

Dimensions

Please note item sizes are nominal and may vary +/- 10mm on sizes stated. Where space or fit are of paramount importance the customer should satisfy themselves that the item is suitable for the purpose intended and will fit the available space. When there are critical dimensions such as restricted ceiling height etc. we must be given the measurement together with any desired clearance. We cannot be held responsible for inaccurate measurements.

Liability

Because our furniture is made specially to your order it is not possible to return it if not suitable. If furniture arrives damaged or we have made mistakes with your order we will of course repair it as soon as possible. Please check your furniture carefully and report any problems immediately on delivery as we will not be held liable for any defects identified after receiving a signed acceptance of delivery. We cannot be held liable for conditions of use or storage within the customers’ house after delivery which may affect the furniture in any way.

Heat sources**Please note: it is not advisable to position the furniture in very close proximity to a direct heat source eg. a radiator/Aga. We advise against putting the furniture in direct contact with underfloor heating. Floors **Please note: uneven floors may affect the performance of the doors, in terms of altering the gaps which could lead the doors to pinch.

Payment

We require a 50% deposit upon ordering & the final 50% payment before delivery is made. Please note that your deposit confirms your order. Payment can be by debit card, bank transfer or by credit card. Payments by installments is also available, please call us to discuss this option. Please note goods will not be dispatched until full payment is received.

Our payments are all processed via PayPal, we therefore accept PayPal, and all credit and debit card payments via PayPal.

Our website will allow a deposit of 50% to be made to confirm your order, our general turnaround/lead time on new bespoke items is 4-5 weeks. At any point you can then check your order and make any additional payments. We will notify you that your item is ready for delivery so balance payments can be made before we deliver any goods. Please note full payment must be made before delivery.

Online Shop Terms & Conditions

The following terms and conditions in this clause apply only to purchases made through the Internet/Web.

Returns policy

Please note that you are entitled to cancel this contract if you so wish, provided that you exercise your right and notify us no longer than 7 working days after the day on which you receive the Products. We will refund your purchase price, excluding our delivery costs of £49.

It’s important that any unwanted item, unless faulty, is returned in a re-saleable condition. We’d expect this to mean that the item is undamaged and unused.

Acceptance of Order & payment

The contract shall not be concluded until we have received your valid credit card or debit card payment details and we have accepted the order by way of a confirmation by return e-mail to the address you have given us during the registering procedure and on ordering.

Please note that full payment is required at point of purchase.

It is your responsibility to check all details and aspects of your order are correct and that the goods are suitable for your requirements, including measurements, dimensions, access & delivery.

Access

It is your responsibility to ensure that the furniture you have ordered will fit into your home. It is very important that you carefully measure where the piece is going to go and if there are any tight corners, narrow staircases and doorways.

Dimensions

Please note item sizes are nominal and may vary +/- 10mm on sizes stated. Where space or fit are of paramount importance the customer should satisfy themselves that the item is suitable for the purpose intended and will fit the available space. When there are critical dimensions such as restricted ceiling height etc. we must be given the measurement together with any desired clearance. We cannot be held responsible for inaccurate measurements.

Fixtures & Fittings

Please note that items of hardware/ironmongery may slightly differ from those originally shown. This is only relevant where the manufacturers have discontinued the original product and we have replaced with the closest, most appropriate alternatives.

Furniture Delivery Information

Delivery dates are not guaranteed but we will do our utmost to ensure goods are delivered within the stated date. Prior to delivery you will be offered a delivery day based on our carrier’s availability in your area. If you cannot accept the date offered this might delay your delivery.

The customer must be available at the address to sign and acknowledge receipt and acceptance of the furniture. If you are not having your furniture unpacked by our delivery team and it needs to remains in its packaging until you open it in the future, then we cannot be held responsible for any problems that may occur with it. We reserve the right to charge for storage costs and redelivery if we have to store your furniture or bring it back because you have been unable to accept delivery. In the instance where the customer cannot accept delivery in the given timescale we will be forced to charge storage at £30 wk in most cases.

Colour

We endeavour to display as accurately as possible the colours of our products that appear on the website. However we cannot guarantee that your monitor will accurately reflect the colour of the product delivered. Paint colours can vary very slightly from batch to batch and we cannot be held responsible for any perceived differences between computer monitors/shade cards/swatches and actual pieces of furniture.

Liability

Every effort is made to ensure the complete accuracy of our website however some prices/details may change from time to time and it is possible that errors may occur. We will use our best endeavours to rectify any errors as swiftly as possible but we cannot be responsible for any losses incurred.

If your furniture arrives damaged or we have made mistakes with your order we will of course repair it as soon as possible. Please check your furniture carefully and report any problems immediately on delivery as we will not be held liable for any defects identified after receiving a signed acceptance of delivery. We cannot be held liable for conditions of use or storage within the customers’ house after delivery which may affect the furniture in any way.
Heat sources – it is not advisable to position the furniture in very close proximity to a direct heat source eg. a radiator/Aga.
Floors – very uneven floors may affect the performance of the doors, in terms of altering the gaps which could lead the doors to pinch.

The above do not affect your statutory rights.